by Thiagarajan Karunanithi | Aug 27, 2021 | Communications, Telecommunications
“A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat,” quoted by Deep Nishar, Softbank Investment Advisers. It’s time to use this philosophy to give telco’s Concept to Market (C2M) aspects...
by Rohit Mendiratta | Aug 12, 2021 | Innovation, retail and logistics, Telecommunications
Co-authored by Michael Zyla. Often, clients speak to us about monetizing their digital assets and leveraging the open marketplace models to generate new revenues. The gaming industry (the most prominent form of media in the entertainment sector) has always been a...
by Rohit Mendiratta | Jul 16, 2021 | Consumer goods, Innovation, retail and logistics
Co-authored by Michael Zyla. In our previous article, the modern warp speed consumer, we learned about the new-age hyper-personalized consumerism and the need for major brands to adjust rapidly. This article will delve deeper into the consumer psyche as they are the...
by Rohit Mendiratta | Jun 25, 2021 | Consumer goods, Innovation, retail and logistics
Co-authored by Michael Zyla We live in a world where as humans, the growing demand is for everything to be connected. Our experiences are defined as touchpoints in which we interact with ‘things’ throughout our days. Think about home appliances like...
by Ian Watts | Oct 11, 2019 | automation, Digital, Telecommunications
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...