by Gerardo Salonia | Feb 26, 2020 | Artificial Intelligence, automation, Banking, Financial Industry
This article was co-authored by Mile Dragosavac. Financial institutions are obliged to perform know your customer (KYC) due diligence when on-boarding a new customer, and on a periodic basis with existing ones. The goal of periodic reviews is to keep information...
by Ian Watts | Oct 11, 2019 | automation, Digital, Telecommunications
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
by Frank Tennstedt | Oct 1, 2019 | Manufacturing
Click here for part 1The game-changing effects of 3D printing have started to build traction – from reshaping global supply chains to creating a whole new business model: manufacturing as a service. The arrival of the ‘Massive Single Lot Production’ era, is an epoch...
by Jayakumar Venkataraman | Sep 27, 2019 | Banking
The game of cat and mouse between the regulators and banks against money launderers has now moved to a new level – all thanks to the emergence of AI and machine learning technologies. AI and machine learning technologies have been around for a long time now, but have...
by Alec Boere | May 13, 2019 | Artificial Intelligence, Retail
The cost of acquiring a new customer can be higher than retaining a customer by as much as 700%. Increasing customer retention rates by a mere 5% could increase profits by 25%.These are significant numbers. Especially when you consider that retention can be misleading...