Reinventing the Contact Center
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
The Brave New World of 3D Printing
Click here for part 1The game-changing effects of 3D printing have started to build traction – from reshaping global supply chains to creating a whole new business model: manufacturing as a service. The arrival of the ‘Massive Single Lot Production’ era, is an epoch...
Extending AI and ML to Anti-Money Laundering and KYC controls
The game of cat and mouse between the regulators and banks against money launderers has now moved to a new level – all thanks to the emergence of AI and machine learning technologies. AI and machine learning technologies have been around for a long time now, but have...
Customer Retention: The Forgotten Opportunity
The cost of acquiring a new customer can be higher than retaining a customer by as much as 700%. Increasing customer retention rates by a mere 5% could increase profits by 25%.These are significant numbers. Especially when you consider that retention can be misleading...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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