by Lionel Chatelet | May 26, 2021 | Logistics
How logistics businesses can develop a winning strategy to deliver a strategic ‘partner contact center’ with minimal investment and optimal results… B2B businesses, particularly in the logistics space, are lagging in the digital journey they are offering to...
by Michael Thomas | Feb 5, 2021 | Supply Chain
The driver shortage in the US trucking industry, which the American Transportation Research Institute named a top concern for a fourth consecutive year[1], erodes margins and increases uncertainty across the supply chain: higher driver wages, hiring, training and...
by Ian Watts | Oct 11, 2019 | automation, Digital, Telecommunications
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
by Frank Tennstedt | Oct 1, 2019 | Manufacturing
Click here for part 1The game-changing effects of 3D printing have started to build traction – from reshaping global supply chains to creating a whole new business model: manufacturing as a service. The arrival of the ‘Massive Single Lot Production’ era, is an epoch...
by Daniela Rothley | May 31, 2019 | Financial Industry
Co-authored by Axel Eissen and Babken Hakobyan.Global interest rate benchmarks such as the Interbank Offered Rates or IBORs have long been the cornerstone of the financial industry with trillions of dollars of financial products attached to them. These are essentially...