Reinventing the Contact Center
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
The Brave New World of 3D Printing
Click here for part 1The game-changing effects of 3D printing have started to build traction – from reshaping global supply chains to creating a whole new business model: manufacturing as a service. The arrival of the ‘Massive Single Lot Production’ era, is an epoch...
IBOR Replacement: Bracing for the Change
Co-authored by Axel Eissen and Babken Hakobyan.Global interest rate benchmarks such as the Interbank Offered Rates or IBORs have long been the cornerstone of the financial industry with trillions of dollars of financial products attached to them. These are essentially...
Innovation Now: How Technology Drives Supply Chain Evolution
Time-sensitive deliveries, lean inventories, and shorter product lifecycles consistently place greater demands on the supply chain. With supply chain technology advancements, shippers have increased expectations of what logistics providers can accomplish, and the...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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