by Lionel Chatelet | May 26, 2021 | Logistics
How logistics businesses can develop a winning strategy to deliver a strategic ‘partner contact center’ with minimal investment and optimal results… B2B businesses, particularly in the logistics space, are lagging in the digital journey they are offering to...
by Keith Forsyth | Oct 29, 2020 | Life Sciences
This article was co-authored by Shipra Rastogi, Senior Principal, Healthcare and Life Sciences, Infosys Consulting With the explosion of health data and the rise of “consumerism”, as well as the shift towards value-based models and the increased demand for...
by Gevorg Karapetyan | Jun 19, 2019 | Banking
Co-authored by Dr. Eric G. KrauseThe proliferation of customers across the world and their “on-the-go” lifestyle has triggered a sharp rise in digital banking – one that is virtual and remote, and void of the traditional personal touch that was once the cornerstone of...
by Ian Watts | Nov 6, 2018 | Telecommunications
Customers today expect more from their telecom providers. Their interactions with digitally native companies like GAFA (Google, Amazon, Facebook and Apple) have led them to expect a slick, intuitive experience, whilst messenger and VOIP services like WhatsApp have...
by Ian Watts | Feb 15, 2018 | Telecommunications
Recent research tells us that telcos still have the lowest satisfaction rankings of all consumer sectors, worse than banks, insurers and transport companies. It also tells us that more customers are willing to pay extra for excellent service than willing to sacrifice...