Going beyond the pill with a win-win patient services program
This article was co-authored by Shipra Rastogi, Senior Principal, Healthcare and Life Sciences, Infosys Consulting With the explosion of health data and the rise of “consumerism”, as well as the shift towards value-based models and the increased demand for...
What’s Next in Digital Retail Banking?
Co-authored by Dr. Eric G. KrauseThe proliferation of customers across the world and their “on-the-go” lifestyle has triggered a sharp rise in digital banking – one that is virtual and remote, and void of the traditional personal touch that was once the cornerstone of...
Re-imagining Customer Experience in Telecommunications
Customers today expect more from their telecom providers. Their interactions with digitally native companies like GAFA (Google, Amazon, Facebook and Apple) have led them to expect a slick, intuitive experience, whilst messenger and VOIP services like WhatsApp have...
How Telcos Can Get Their Service Assurance Right
Recent research tells us that telcos still have the lowest satisfaction rankings of all consumer sectors, worse than banks, insurers and transport companies. It also tells us that more customers are willing to pay extra for excellent service than willing to sacrifice...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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