by Spencer Miller | Feb 2, 2021 | Supply Chain
The pandemic has brought about an unprecedented surge in e-commerce sales and global parcel delivery volumes, which could surge to 316 billion packages per year by 2026[1]. At the same time, online shoppers expect faster deliveries than ever before. While the major...
by Michael Thomas | Jul 23, 2020 | COVID-19, Retail
The growth of e-commerce for fast-moving consumer goods (FMCG) and groceries has been both a source of concern and opportunity for brick and mortar retailers in the food, drug, and mass (FDM) channels. Global projections that the share of online FMCG sales would...
by Manishi Varma | Jun 8, 2020 | COVID-19, Financial Industry
Banks and the wider financial services sector are facing multiple challenges from the ongoing global impact of COVID-19. Along with unprecedented numbers of customers contacting them with questions and concerns, they are also having to cope with economic uncertainty,...
by Ian Watts | May 29, 2020 | Business Planning, COVID-19
As organizations emerge from lockdown into a damaged and fragile economy, they will inevitably turn their attention from growth to cost management. Of course, while financial health has always been fundamental to the current and future success of an organization, the...
by Alec Boere | May 20, 2020 | Artificial Intelligence, COVID-19, Utilities
The utilities landscape in the UK has drastically changed in 2020. With COVID-19 increasing residential consumption and disrupting staffing, customer dissatisfaction is on the rise. Consumers have high expectations for a quick resolution, even in a unique global...