by Michael Thomas | Jul 23, 2020 | COVID-19, Retail
The growth of e-commerce for fast-moving consumer goods (FMCG) and groceries has been both a source of concern and opportunity for brick and mortar retailers in the food, drug, and mass (FDM) channels. Global projections that the share of online FMCG sales would...
by Manishi Varma | Jun 8, 2020 | COVID-19, Financial Industry
Banks and the wider financial services sector are facing multiple challenges from the ongoing global impact of COVID-19. Along with unprecedented numbers of customers contacting them with questions and concerns, they are also having to cope with economic uncertainty,...
by Ian Watts | May 29, 2020 | Business Planning, COVID-19
As organizations emerge from lockdown into a damaged and fragile economy, they will inevitably turn their attention from growth to cost management. Of course, while financial health has always been fundamental to the current and future success of an organization, the...
by Alec Boere | May 20, 2020 | Artificial Intelligence, COVID-19, Utilities
The utilities landscape in the UK has drastically changed in 2020. With COVID-19 increasing residential consumption and disrupting staffing, customer dissatisfaction is on the rise. Consumers have high expectations for a quick resolution, even in a unique global...
by Shaun Betts | May 13, 2020 | COVID-19, Workplace
As we start to see the glimmer of hope beyond the COVID-19 pandemic, and think about what the future holds, it would seem a good time to reflect and take stock of your organization’s ability to be lean, thrifty and yet continue to expand and deliver first class...