by Emily Storer | Mar 17, 2020 | COVID-19, Workplace
The COVID-19 pandemic is causing many offices to shut their doors and institute a remote working model. While some of us may be welcoming the opportunity to work in our pajamas, social distancing from the workplace comes with risk. Now more than ever, employees need...
by Ian Watts | Oct 11, 2019 | automation, Digital, Telecommunications
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
by Ian Watts | Nov 6, 2018 | Telecommunications
Customers today expect more from their telecom providers. Their interactions with digitally native companies like GAFA (Google, Amazon, Facebook and Apple) have led them to expect a slick, intuitive experience, whilst messenger and VOIP services like WhatsApp have...
by Olu Adegoke | Aug 9, 2017 | Blockchain, Digital, Innovation
As communication service providers continue to transform their business models to become digital services organizations, blockchain technology will provide significant opportunities to re-imagine many of their core capabilities to streamline operations, enable...