6 Key Learnings when Transforming your Contact Center to the Cloud
The transformation of call centers into next-gen contact centers with focus on multiple service channels, self-service, geographically dispersed teams, and faster resolutions has led to an increase in adoption of cloud-based platforms. Such platforms can replace...
Top 6 ERP and Business Applications Trends That Will Gather Steam in 2021
A closer look at the major shifts in the ERP market that will impact industries next year. Enterprise resource planning (ERP) and their business applications have seen a quantum leap in growth and maturity in recent years with the advent of sophisticated...
Efficiency Framework for Banks: Balancing Legacy Environments and Cloud Adaptation
COVID-19 has transformed even the most resistant banking consumers into virtual clients. There is an enormous pressure to move to cloud-based infrastructure while on the other hand, cybersecurity, safety, and compliance controls delay the adoption of cloud for most...
7 Fundamentals of a Successful Cloud-Based Transformation
Co-authored by Olu Adegoke, Partner, Infosys Consulting. Cloud computing can be a powerful agent of digital disruption, enabling organizations to transform innovative ideas into ground-breaking software that drives real, measurable return on investment....About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
Follow us
