What’s Next in Digital Retail Banking?
Co-authored by Dr. Eric G. Krause The proliferation of customers across the world and their “on-the-go” lifestyle has triggered a sharp rise in digital banking – one that is virtual and remote, and void of the traditional personal touch that was once the cornerstone...
Process Optimization in the Digital Age: A Financial Services Industry Perspective
As the digital revolution sweeps across the financial services and insurance industry and new technology-based startups rock traditional business models, it is not surprising that the transformation imperative today has changed decisively towards speed, agility,...
Client Onboarding: Achieving Efficiencies with Disruptive Technologies
The global financial services industry today has started embracing efficiencies that come with technology disruption; artificial intelligence, robotics, speech and natural language processing are the must-have tools rapidly adopted by the buy- as well as the...
Customer Retention: The Forgotten Opportunity
The cost of acquiring a new customer can be higher than retaining a customer by as much as 700%. Increasing customer retention rates by a mere 5% could increase profits by 25%. These are significant numbers. Especially when you consider that retention can be...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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