How digital corporate banks can be a hidden lifeline for economic recovery

In this episode, our Financial Services practice leader, Jayakumar Venkataraman, is the special guest speaker for the IBS Intelligence podcast hosted by Robin Amlot. IBS Intelligence is a leading global pure-play financial technology research, news analysis, and advisory firm. In this episode, Jayakumar explores the impact of the pandemic on the banking sector and the rapid increase in COVID assistance loans that have driven banks to rustle up digital solutions on the fly to meet demands. He highlights the digital transformation gap between retail banking and commercial banking and how small and medium-sized enterprises (SMEs) are struggling to get access to loans and a seamless digital and personalized experience that is currently on offer for individual banking customers. Jayakumar outlines the key dimensions of a digital corporate bank in his view and how they can bring a bigger ecosystem into play in relation to SMEs. He also gives an overview of how Infosys Consulting is helping front-line bankers to better target their individual and commercial customers by leveraging the use of AI and machine learning.