Scale innovative approaches for a competitive advantageLeveraging the latest tools and accelerators to support your journey to operational excellence
Scale up for the digital decade with Infosys Consulting
From creating seamless customer experiences, to delivering breakthrough products, our Experience Transformation & Innovation (XTI) practice leverages the latest digital tools to support organizations on their journey to operational excellence and competitive success. Our proven accelerators and methodologies harness disruptive tech like artificial intelligence, advanced analytics and data science to drive transformation at scale and identify the next wave of business opportunities.
A Snapshot of our Key XTI Offerings
From creating seamless customer experiences, to delivering breakthrough products, we leverage the latest digital tools to support organizations on their journey to operational excellence and competitive success.
Enterprise Innovation Management
We elevate your approach to innovation by diagnosing your current state and creating actionable recommendations. Our team will operationalize an ‘innovation engine’ to which we connect our ‘innovation as a service’ plug-ins: problem-finding, ideation and prototyping, value modelling, upskilling, tooling, technology, and our innovation studios.
The Product Powered Organization
We enable CXOs to create the perfect environment for innovation to flourish and for customer experience to thrive. Our experts will create the organizational design and operating model, embed a product mindset and culture, and lead your transformation with hands-on experienced talent to design and build products for tomorrow.
We help you optimize your digital ecosystems to better acquire, convert, retain, and serve the digital customer. Spanning the customer lifecycle and core digital ecosystems of content, CRM, commerce and customer service, we help clients set and execute strategy for operations, optimization, personalization, and privacy management. Our solutions can lower the cost to serve and drive key growth and improved customer satisfaction.
Digital First Customer Service
We provide proactive, digital first and data-driven service strategy and operating models to improve customer engagement and optimize cost to serve. We bring in best practices and manage implementations for omnichannel contact orchestration, effective interactions, enhanced operational productivity and modernized customer interaction platforms.
Meet The Team
From ideation and strategy to execution and delivery, our consultants help businesses solve their most complex challenges leveraging the power of disruptive technology – with sustainable and lasting change coming from within organizations themselves.
Our Latest Thought Leadership
Navigating the ‘Zone of Ambiguity’ to Solve the Execution Challenge
The game of business strategy is played in the board rooms, while the game of its execution gets orchestrated in the ‘trenches’. Strategy formulation is more of an intellectual endeavor, and...
Smart AI adoption in the Healthcare sector
in the first article, I set a foundation for the need for digitization in the aged care industry. This article discusses the future of Smart AI, drivers, and barriers to this technology, and how...
Revolutionizing aged care through Smart AI
With the rise of technological and medical advances and raised awareness of nutrition, personal hygiene, and the environment, life expectancy has increased globally (United Nations ESCAP, 2016). The...
The Yin and Yang of Digital Transformation
'Digital Transformation' has become one of the hottest buzz phrases in the business world. Explicably, it's driven by the rapid evolution of a plethora of modern digital technologies, so much so...
The expanding role of the Digital Utility in Energy Efficiency – Part2
What is the current trend? In recent times, energy companies have had to establish strategic plans for the new energy and utility world shaped by decarbonization, digitalization and decentralized...
The expanding role of the Digital Utility in Energy Efficiency – Part1
Traditionally, gas and electricity have merely been seen as 'essential services.' However, with the rise of global warming, the issue of sustainability has become more pressing. Clean air, safe...