Scale innovative approaches for a competitive advantage

Leveraging the latest tools and accelerators to support your journey to operational excellence

Scale up for the digital decade with Infosys Consulting

From creating seamless customer experiences, to delivering breakthrough products, our Experience Transformation & Innovation (XTI) practice leverages the latest digital tools to support organizations on their journey to operational excellence and competitive success. Our proven accelerators and methodologies harness disruptive tech like artificial intelligence, advanced analytics and data science to drive transformation at scale and identify the next wave of business opportunities.

A Snapshot of our Key XTI Offerings

From creating seamless customer experiences, to delivering breakthrough products, we leverage the latest digital tools to support organizations on their journey to operational excellence and competitive success.

Enterprise Innovation Management

We elevate your approach to innovation by diagnosing your current state and creating actionable recommendations. Our team will operationalize an ‘innovation engine’ to which we connect our ‘innovation as a service’ plug-ins: problem-finding, ideation and prototyping, value modelling, upskilling, tooling, technology, and our innovation studios.

The Product Powered Organization

We enable CXOs to create the perfect environment for innovation to flourish and for customer experience to thrive. Our experts will create the organizational design and operating model, embed a product mindset and culture, and lead your transformation with hands-on experienced talent to design and build products for tomorrow.

Experience Operations

We help you optimize your digital ecosystems to better acquire, convert, retain, and serve the digital customer. Spanning the customer lifecycle and core digital ecosystems of content, CRM, commerce and customer service, we help clients set and execute strategy for operations, optimization, personalization, and privacy management. Our solutions can lower the cost to serve and drive key growth and improved customer satisfaction.

Digital First Customer Service

We provide proactive, digital first and data-driven service strategy and operating models to improve customer engagement and optimize cost to serve. We bring in best practices and manage implementations for omnichannel contact orchestration, effective interactions, enhanced operational productivity and modernized customer interaction platforms.

Meet The Team

From ideation and strategy to execution and delivery, our consultants help businesses solve their most complex challenges leveraging the power of disruptive technology – with sustainable and lasting change coming from within organizations themselves.