The expanding role of the Digital Utility in Energy Efficiency – Part1
Traditionally, gas and electricity have merely been seen as ‘essential services.’ However, with the rise of global warming, the issue of sustainability has become more pressing. Clean air, safe drinking water, sufficient food and secure shelter are being...
First Contact – Reinventing the customer connection with the Contact Centre as a Service (CCaaS)
The needs and expectations of the present-day customer are that business services are “always-on” – available whenever and wherever the customer wants to interact with them. Over the years, as a primary channel for customer engagement, your contact...
Realizing Benefits of Advanced IT Operations Monitoring
Co-authored by Prenaven Naidoo In previous posts, we discussed how critical it is to ensure that the health of the IT landscape is managed well to ensure that business objectives are met in today’s digital world. We also referred to IT operations monitoring as a...
Frameworks for adopting advanced IT Operations Monitoring
Co-authored by Prenaven Naidoo Our previous article looked at some best practice considerations for organizations seeking to enhance their IT operations monitoring capabilities. A key callout was that IT leaders must develop and maintain an ongoing commitment to...
How to ace your IT Operations Monitoring Capability
Co-authored by Prenaven Naidoo The ubiquity of online stores and virtual assistants today means that the availability of business services and speed of response has become vital to serving an ever-increasing population of customers that expect round-the-clock...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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