by Gaurav Sharma | May 13, 2022 | IT Operations, Utilities
Co-authored by Prenaven Naidoo In previous posts, we discussed how critical it is to ensure that the health of the IT landscape is managed well to ensure that business objectives are met in today’s digital world. We also referred to IT operations monitoring as a...
by Gaurav Sharma | Mar 18, 2022 | IT Operations, Utilities
Co-authored by Prenaven Naidoo Our previous article looked at some best practice considerations for organizations seeking to enhance their IT operations monitoring capabilities. A key callout was that IT leaders must develop and maintain an ongoing commitment to...
by Gaurav Sharma | Feb 9, 2022 | IT Operations, Utilities
Co-authored by Prenaven Naidoo The ubiquity of online stores and virtual assistants today means that the availability of business services and speed of response has become vital to serving an ever-increasing population of customers that expect round-the-clock...
by Panagiotis Tsiakis | Jun 17, 2020 | Supply Chain, Utilities
When consumers look at the price on the pump in forecourts, they are not aware that it is determined by a large number of factors invisible to them, other than the crude oil price. Fuel producers (refiners or blenders) and dealers have to manage multiple sources of...
by Alec Boere | May 20, 2020 | Artificial Intelligence, COVID-19, Utilities
The utilities landscape in the UK has drastically changed in 2020. With COVID-19 increasing residential consumption and disrupting staffing, customer dissatisfaction is on the rise. Consumers have high expectations for a quick resolution, even in a unique global...