Reinventing the Contact Center
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era.The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
Re-imagining Customer Experience in Telecommunications
 Customers today expect more from their telecom providers. Their interactions with digitally native companies like GAFA (Google, Amazon, Facebook and Apple) have led them to expect a slick, intuitive experience, whilst messenger and VOIP services like WhatsApp have...
How Telcos Can Get Their Service Assurance Right
Recent research tells us that telcos still have the lowest satisfaction rankings of all consumer sectors, worse than banks, insurers and transport companies. It also tells us that more customers are willing to pay extra for excellent service than willing to sacrifice...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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