Customer Retention: The Forgotten Opportunity
The cost of acquiring a new customer can be higher than retaining a customer by as much as 700%. Increasing customer retention rates by a mere 5% could increase profits by 25%. These are significant numbers. Especially when you consider that retention can be...
Are Parcel Lockers the Answer to the Last Mile Challenge?
The last mile of direct-to-consumer parcel delivery has challenged even the most experienced and formidable parcel carriers. Why? Because it defies the core principles of effective and efficient supply chain practices. For an industry that prides itself on discipline...
Innovation Now: How Technology Drives Supply Chain Evolution
Time-sensitive deliveries, lean inventories, and shorter product lifecycles consistently place greater demands on the supply chain. With supply chain technology advancements, shippers have increased expectations of what logistics providers can accomplish, and the...
AI and Blockchain: Solving Supply Chain’s Transparency Problem
Data has always been a fundamental component of international trade and transportation, but, never has so much information been available as today. Remote sensing, telematics, connected devices, and vehicles all generate huge volumes of valuable data – the only...
Driving Supply Chain Efficiency with an Integrated S&OP Program
As sales and operations planning (S&OP) spreads from traditional demand forecasting heavy industries like consumer packaged goods, an increasing number of firms are undertaking S&OP transformations due to a heightened understanding of its value and an enhanced...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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