by Rohit Mendiratta | Dec 21, 2020 | Digital, Telecommunications
Today, telcos (telecom organizations) across the world have customer experience (CX) programs that vary in size, complexity, and depth. These programs are usually supported by top management to continue to deliver flawless differentiated experiences. Despite the...
by Mayank Gupta | Oct 19, 2020 | Banking, Digital
This article was co-authored by Aadarsh Raghavan, Ashutosh Ojha and Nikhil Jain. The wealth management (WM) industry is undergoing a transformation driven by changing client demographics, technological advances in AI / ML, and enhanced regulatory norms. The pandemic...
by Punit Sawhney | Oct 15, 2020 | Banking, Digital
COVID-19 has brought about unprecedented change in customer behavior and market risks, especially for financial institutions. On one hand, the disruption has spurred innovation while on the other it has demonstrated the need for re-assessment or re-prioritization of...
by Roger Gibson | Oct 8, 2020 | COVID-19, Digital
Australia’s success in containing the virus has positioned its tech industry favourably for the future. The sector is already the 9th largest contributor to the GDP and is likely to grow and remain stronger in the aftermath of the pandemic. In my opinion, greater...
by Anmol Jain | Oct 7, 2020 | Business Planning, Digital
Author Leo Tolstoy famously wrote, “All happy families are alike; every unhappy family is unhappy in its own way.” Similarly, all highly transformative organizations are alike; every non-transformative organization lags in its own way. This is true because all of...
by Michael Hendrix | Sep 21, 2020 | Digital, Workplace
Data drives our world, and it is challenging us to get better at connecting people, products, and operations. Now, technologies are creating new and improved employee and customer experiences to help in this area. Microsoft Business Applications is one such technology...