THE RISE OF THE DIGITAL WALLET
Co-authored by Steven McCann It is estimated that by 2024 there may be more than 220 million digital wallets in the US alone, potentially representing an $800 billion opportunity (if valued like bank customers at maturity today). According to a recent study by...
The 3 dimensions of successful customer experience programs for telcos: An Introduction
Today, telcos (telecom organizations) across the world have customer experience (CX) programs that vary in size, complexity, and depth. These programs are usually supported by top management to continue to deliver flawless differentiated experiences. Despite the...
Re-imagining Financial Advisory in a Virtual Setup: Transforming the Client Experience
This article was co-authored by Aadarsh Raghavan, Ashutosh Ojha and Nikhil Jain. The wealth management (WM) industry is undergoing a transformation driven by changing client demographics, technological advances in AI / ML, and enhanced regulatory norms. The pandemic...
6 easy solutions to expected transformation challenges for financial institutions
COVID-19 has brought about unprecedented change in customer behavior and market risks, especially for financial institutions. On one hand, the disruption has spurred innovation while on the other it has demonstrated the need for re-assessment or re-prioritization of...
The Pandemic Opportunity: Top Trends That Will Shape the Australian Tech Sector in The Next Normal
Australia’s success in containing the virus has positioned its tech industry favourably for the future. The sector is already the 9th largest contributor to the GDP and is likely to grow and remain stronger in the aftermath of the pandemic. In my opinion, greater...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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