Transforming Regulatory Risk Management and Compliance Using AI
In this two-part series, co-authored by Sr. Consultant Gaurav Chaudhuri, we will explore the significance and types of AI in the risk management operations space, and then outline a step-by-step guide for a risk compliance leader’s path to AI adoption. Intelligent...
Reinventing the Contact Center
Efficient contact centers can have a significant impact on brand NPS. Read on to know how it can stay relevant in the digital era. The telecom industry is abuzz with discussions about the end of the contact center. Giffgaff, a British mobile virtual network operator,...
Applying Cognitive Building Blocks to Complaint Management
In my first blog post, I introduced the ‘Coblox framework’ – a set of 33 cognitive building blocks to simplify leveraging AI-technologies for process and decision automation. We explored how applying AI and cognitive methodology to the business domain can unlock...
RPA Driven Transformation: Identifying the Next Automation Opportunity
In the last few years, robotic process automation (RPA) has been a key focus area for more and more Fortune 500 firms. Sustained interest and significant resources have been invested in deploying RPA solutions, mapping and re-engineering processes, and restructuring...
5 Steps to Maximize the Potential of Robotic Process Automation
Do you need a more efficient and cost-effective alternative to expensive customer service staff? There’s a bot for that. How about the tedious and time-consuming task of analyzing reams of legal documentation? No problem; there’s a bot for that. And as for complex HR...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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