by Alec Boere | May 20, 2020 | Artificial Intelligence, COVID-19, Utilities
The utilities landscape in the UK has drastically changed in 2020. With COVID-19 increasing residential consumption and disrupting staffing, customer dissatisfaction is on the rise. Consumers have high expectations for a quick resolution, even in a unique global...
by Josh Kowall | Mar 16, 2020 | Artificial Intelligence, Automotive, Retail, Supply Chain
Vehicle routing and scheduling (VRS) continues to be a profitable, growing business. The global market for VRS is slated to increase by 9% annually, to reach US$ 3 billion in 2024. src A host of factors are driving this growth. Explosive progress in the e-commerce...
by Gerardo Salonia | Feb 26, 2020 | Artificial Intelligence, automation, Banking, Financial Industry
This article was co-authored by Mile Dragosavac. Financial institutions are obliged to perform know your customer (KYC) due diligence when on-boarding a new customer, and on a periodic basis with existing ones. The goal of periodic reviews is to keep information...
by Seth Siegel | Feb 20, 2020 | Artificial Intelligence, Digital, Retail
This article was co-authored by Sreekrishna Subramanian. Do you stand out in the digital marketplace? Today, every brand is in the race for personalization and growing their digital presence, leading to a cacophony of messages for the consumer. To really make a mark,...
by Gerardo Salonia | Jan 20, 2020 | Artificial Intelligence, automation, Banking, Financial Industry
In part I of this series, we learned about the background of KYC/ AML sector and understood the similarities and differences between AI, machine learning (ML) and robotic process automation (RPA). In this article we will explore the applications of these technologies...
by Gerardo Salonia | Jan 15, 2020 | Artificial Intelligence, Banking, Disruptive technologies, Financial Industry
Co-authored by Ana Carolina Cruz Aguilar and Mile Dragosavac. Anti-money laundering (AML) is a complex and regulated field involving composite data and intricate workflows. With tighter regulations and a prevailing reliance on manual processes, the heat is on for...