Customer Retention: The Forgotten Opportunity
The cost of acquiring a new customer can be higher than retaining a customer by as much as 700%. Increasing customer retention rates by a mere 5% could increase profits by 25%. These are significant numbers. Especially when you consider that retention can be...
Fortifying Anti-Money Laundering and KYC Controls with AI
Co-authored by Gerardo Salonia, Principal, Infosys Consulting. In the digital age where most industries are undergoing rapid technological transformations, financial institutions are still ensnarled with tedious manual processes. The due diligence required to...
When Beauty Becomes Artificial: Applying Cognitive Building Blocks to Beauty Care
Click here to view part 1: Cognitive Building Blocks Click here to view part 2: Applying Cognitive Building Blocks to Complaint Management The beauty industry is a booming business, with the global cosmetics products market expected to reach a value of $806 billion...
Applying Cognitive Building Blocks to Complaint Management
In my first blog post, I introduced the ‘Coblox framework’ – a set of 33 cognitive building blocks to simplify leveraging AI-technologies for process and decision automation. We explored how applying AI and cognitive methodology to the business domain can unlock...
Cognitive Building Blocks: The Backbone of Automation in the Enterprise
Few topics garner more headlines today than artificial intelligence (AI), and for good reason. Despite the fact tech luminaries can’t seem to agree if it’s the world’s greatest existential threat or divine savior, there is little debate about its ability to...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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