6 Key Learnings when Transforming your Contact Center to the Cloud
The transformation of call centers into next-gen contact centers with focus on multiple service channels, self-service, geographically dispersed teams, and faster resolutions has led to an increase in adoption of cloud-based platforms. Such platforms can replace...
Infosys positioned as a Leader in IDC MarketScape for Worldwide Artificial Intelligence Services 2021
We are pleased to announce that Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide Artificial Intelligence Services 2021 Vendor Assessment. IDC is a global provider of market intelligence, advisory services, and events for the IT and...
What’s Next: The Tech-Driven Surge Post Pandemic
Co-authored by Therese Juda Catastrophic events such as economic recessions, natural disasters, and pandemics have always altered the economic trajectory and changed the course of history in terms of how business is done. Looking at recent years, the SARS pandemic of...
The Modern ‘Warp Speed’ Product Consumer
Co-authored by Michael Zyla We live in a world where as humans, the growing demand is for everything to be connected. Our experiences are defined as touchpoints in which we interact with 'things' throughout our days. Think about home appliances like washing machines...
Wells Fargo’s Digital Transformation Journey to Reimagine Customer and Employee Experience
A new case study and webinar from industry research firm Celent examines how Infosys Consulting collaborated with Wells Fargo to reimagine the bank’s customer experience and help lead the bank’s digital transformation in commercial, corporate and investment banking....
The Heartbeat of Change: 3 Ways Digital Storytelling Can Ramp Up Employee Engagement
The second blog in a three-part series that examines how storytelling helps drive change. The current feature invites leaders to use digital storytelling to help transform the employee experience in their organizations.
Digital Partner Contact Centers: The Next-Gen in Customer Experience
How logistics businesses can develop a winning strategy to deliver a strategic ‘partner contact center’ with minimal investment and optimal results…
The Changing Landscape of Graduate Hiring
How modular learning, accreditations, and micros skills are replacing conventional degrees…
Technology and Experience Disruptions in Collections Transformation
Delivering AI-Driven and Digitally Led Solutions to Improve Experiences for Borrowers and Lenders, Lower Costs to Collect, and Increase Dollars Collected. In 2020, the US unemployment rate peaked at a level not seen since data collection started in 1948. This has...
THE RISE OF THE DIGITAL WALLET
What makes digital wallets the hottest new trend in the banking space and why businesses should incorporate them in their user’s purchasing experience…
About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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