How to find the right last-mile delivery partner to keep up with the e-commerce boom.
With 70% of customers today believed to make a purchase decision based on the returns policy of a retailer and 60% expecting returns to be handled within 7 days, the pressure is on for retailers to get the returns issue right in 2021. So, what are the solutions that retailers can embrace to mitigate the increasing cost of returns this year?
How tree-search-algorithms can enhance the effectiveness of bankers in commercial banking…
Authentic communication is vital in creating effective relationships built on trust and has become an important leadership skill.
In this 3-part article, we learn from the example of global telcos who are building the right capabilities and unlocking full value from their CX transformation. We also provide our recommendations on the actions telcos must take to delight their customers and maintain a competitive advantage.
COVID-19 has been a force of change and a catalyst for innovation in the telecom industry. Telecom trends that were once viewed as emerging technologies have become necessary infrastructures for economies to function. We explore the 5 key tech trends that the telecom industry can expect and prepare for in the coming year.
This article was co-authored by Ramakrishna Manne and Sachin Padhye and supported by Eric Regel. Data Silos The oil and gas sector is now generating data at a greater volume than ever before. A typical offshore platform generates 1-2 TB of data every day. Data is...
The concept of “control towers’’ that can act as a centralized and strategic information hub has been present in the logistics parlance for a while now, but, its real potential as a value creator and profit center hasn’t truly been harnessed and unleashed yet. So, what goes into the mix to create the ideal control tower and what are the payoffs?
Leading data science teams through gamification: 4 principles that organizations can borrow from video games
In this article, Dr. Serge Plata describes how organizations can take a page out of a gamer’s book and effectively lead and engage their data science teams.
Enterprise resource planning (ERP) and their business applications have seen a quantum leap in growth and maturity in recent years with the advent of sophisticated breakthrough technologies. We explore the top ERP and business applications trends that are likely to re-shuffle the ERP market in 2021.