Navigating the Shifting Utilities Landscape with AI and Automation
The utilities landscape in the UK has drastically changed in 2020. With COVID-19 increasing residential consumption and disrupting staffing, customer dissatisfaction is on the rise. Consumers have high expectations for a quick resolution, even in a unique global...
Customer Retention: The Forgotten Opportunity
The cost of acquiring a new customer can be higher than retaining a customer by as much as 700%. Increasing customer retention rates by a mere 5% could increase profits by 25%.These are significant numbers. Especially when you consider that retention can be misleading...About this Blog
Welcome to the official blog channel from Infosys Consulting – a forum to bring our brightest subject matter experts close to you on real-time topics that are reshaping today’s business world. From views on the latest disruptive technologies to how companies can maximize the potential of their workforce, we want to hear your opinions on the topics we share. So, join in on the conversation and enjoy the perspectives.
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