We are pleased to announce that Infosys has been positioned as a Leader in the IDC MarketScape: Worldwide Artificial Intelligence Services 2021 Vendor Assessment.

IDC is a global provider of market intelligence, advisory services, and events for the IT and telecommunications markets worldwide. This report is a quantitative and qualitative assessment of vendors in the marketplace, covering 19 AI service providers across various characteristics.

Source: IDC MarketScape: Worldwide Artificial Intelligence Services 2021 Vendor Assessment, by Jennifer Hamel, May 2021, IDC Doc#US46741921

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

Key callouts and strengths

The IDC Marketscape called out a number of strengths for Infosys, including our ability to bring together homegrown IPs and third-party platforms to innovate and co-create custom AI solutions for clients. Our service offerings – such as Infosys Wingspan, AI CoE setup, and our change management and digital enablement services – were highlighted as supporting clients in transforming systems, processes, skills, cultures and ecosystems.

Other key strengths included:

  • “IDC considers Infosys’ end-to-end life cycle of AI services portfolio and strategies around customer retention, innovation and R&D and employee skills and retention as key strengths”
  • “Buyers rated Infosys highly for its ability to provide technical insights and competency, meet the engagement timeline and handle changes in engagement scope, and deliver AI solutions in production at scale.”
  • “Infosys also showcased strengths in achieving business outcomes for clients with AI services and in breadth, depth, and impact of AI services innovation activity. “

Infosys Applied AI

The recent launch of Infosys Applied AI, which helps enterprises scale and future proof their AI-powered transformations, contributed in us being named a Leader. The Applied AI offerings span the life cycle of AI deployments, including Discover (Define AI), Democratize (Enable AI, Innovate AI, and Accelerate AI), and Derisk (Responsible AI). Our AI&A experts here at Infosys Consulting are pleased to be at the forefront of this new approach, working in partnership with the wider Infosys ecosystem.

Find out more

Get in touch with one of our team to request a copy of the full IDC report and to find out how Infosys Consulting can help you with your AI initiatives.


 John Gikopoulos

John Gikopoulos

Partner & Global Head, AI & Automation Practice

John Gikopoulos leads our AI and Automation practice globally.  He has had a distinguished career to date, leading innovative offerings in the disruptive technology space for McKinsey & Co, as well as setting up the European operations for a boutique AI solution provider. In 13 years at McKinsey, John evolved into a partner where he led some of the firm’s top CEO-level advisory engagements across EMEA (generating $100 million+ in revenues for the firm). He also led an engagement advising the Greek government on its growth agenda during the well-publicized restructuring phase a few years back. More recently, John set up and ran the cognitive intelligence European practice for IPsoft – a disruptive technology company pioneering innovation in the development and delivery of autonomic and cognitive technologies for large companies across the banking, telecoms, insurance and retail sectors.

John has a degree in mechanical engineering from the University of Manchester Institute of Science and Technology. 

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